REQ10362 Dealer - (Part-time) (Open)Melco Resorts & Entertainment in CyprusMelco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, and Limassol.POSITION SUMMARY:The Dealer ensures that all gaming activities are in accordance with the highest standards of efficiency, security and customer service and within the frames of existing principles and Procedures accepted by the Company.PRIMARY RESPONSIBILITIES:
Deals the game at the highest standards of quality and accordance the procedures accepted by the Company
Shows “clear hands” whenever required
Keeps the working area clean and tidy (chips, cards, cash, float)
Is responsible for the safety and careful use of gaming equipment on the tables
Provides clear and intelligible explaining of game rules, answering questions connected with the game as well as provision of relevant level of game security
Ensures that the management is informed about all arising problems
Maintains the confidentiality and protection of information being business and commercial secret
Ensures payment accuracy and all bets are correctly placed
Adjusts the speed of the game in order to maximize the profitability of the table and the level of customer service
Is always aware of the limits of the bets and their relevance to the range of bets accepted on certain table
Pays permanent attention to the patrons and their game
Has a tidy look, maintains uniform to the standards established by the Company; will always show a high level of grooming
Recognizes, welcomes the guests, smiles and maintains visual contact with every patron, greets all regular customers by name
Gives clear comments about all operations to the management whenever asked
Follows advices, recommendations and instructions of the all superiors when given
If necessary, attends meetings, group trainings and on-job/off-job training courses
Notifies the management of any suspicious incidents.
Accepts corporate financial liability for safety of entrusted property
Has a good understanding of all AML and Responsible Gaming Procedures
Performs other duties like Chipper to more than one table, whenever asked
KEY PERFORMANCE INDICATORS:
Continuous development on Technical / Management Skills
The rules of all games rendered by the Casino and the whole list of services
Rules and standards of labor safety, operational safety, industrial health and fire safety
QUALIFICATIONS:Experience
2 years overall gaming experience
Education
Secondary-level education
Skills / Competencies
Good knowledge of Casino Games: America Roulette, Blackjack. Knowledge of any other game is highly regarded
Communicational English is a must; any other language will be considered as a strong advantage;
PERSONAL COMPETENCIES:
Communicates effectively
Displays a high commitment to delivering results
Achieves agreed objectives and accepts accountability for results
