REQ12774 Manager, Business Development (Open)POSITION SUMMARY:The Manager, Business Development (Hebrew, Arabic, Russian or Chinese speaker) is responsible to carry out all sales and business development activities set by management. He/she acts as a front-line sales and customer service ambassador on behalf of City of Dreams Mediterranean/C2 Cyprus Casinos. He/she locates, develops and acquires new business while ensuring that a high standard of guest relations is provided to all premium VIP customers in accordance with established service standards. All dealings with both external and internal VIP customers must be efficient, effective and professional at all times.PRIMARY RESPONSIBILITIES:
Locates and develops/ acquires new business and captures premium VIP customers
Retains VIP customers and increases loyalty by serving as a personal contact to premium VIP customers to ensure excellent customer service
Determines and evaluates VIP customers’ casino activity to provide corresponding incentives and authorize or approve medium amount of allowance (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts)
Drives incremental business, with a focus on new and inactive VIP customers and maintains customer base to support increasing the property’s VIP customer development efforts
Makes critical business decisions regarding VIP customer allowances, and comps while managing VIP customers to a profitable level
Works in conjunction with property personnel to assist and facilitate qualified in-house casino VIP customers
Maintains highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
Always maintains excellent service and contributes to guest satisfaction by displaying the highest quality service and friendliness by greeting all customers and provides proactive service by anticipating and meeting their needs
Informs customers of the upcoming events and company activities through different communication channels available
Participates and assists in all kinds of events which are targeted to premium guests
Maintains effective communication with all concerned operation team including agencies and guest services
Achieves client quotas/ targets/ goals as assigned the Company
Liaises with Business Development Coordinator, Loyalty Marketing, Casino Services and Casino Marketing as to ensure all relevant client information, documentation and requests are recorded, fulfilled and reported in a timely manner
Liaise with Loyalty Marketing, Transportation Team, Casino Services and Casino Marketing to ensure that customers receive premium service
KEY PERFORMANCE INDICATORS:
Sales Targets on non-Cypriot, new and already engaged Patrons
Sales Targets on incremental International business
ROI margin on
QUALIFICATIONS:Experience
Minimum 7 years relevant experience in a sales and business development position with engagement with high net worth individuals, preferably in the casino industry
Experience in the regional casino market is mandatory
Education & Qualification
Tertiary qualifications
Bachelor’s degree will be considered an advantage
Skills
Proven track- record of success in a sales and business development role related to high-end services/ products and high net worth individuals
Excellent command of English language
Ability to converse in Hebrew, Arabic, Russian or Chinese
Any other foreign language will be considered as an advantage subjective to the respective market segment
Computer literate
Excellent interpersonal and communication skills
Proven customer service orientation and commitment to continuous improvement
Excellent negotiation skills and time management skills
Analytic and able to define problems, collect data, establish facts, and draw valid conclusions
PERSONAL COMPETENCIES:
Flexible and accommodating as this may require extra hours out of working schedule
Willing to work a 24/7 rotation schedule including night shifts, weekends and national holidays
Able and willing to travel abroad, holder of valid passport
Dynamic and enthusiastic
Motivating, proactive and highly adaptive attitude
Role-model for discretion, integrity and drive to achieve results
Self- motivated, independent working and accepting accountability for results
Leads others to achieve business objectives and encourages team-work
Adopts and implements new approaches and practices to meet changing circumstances, energetic and enthusiastic
