Service Desk Engineer

Κύπρος
Μόνιμη
Πλήρης Απασχόληση

Πριν 16 ημέρες

Service Desk Engineer - LimassolThe Role:We are looking for energetic and passionate IT Support Officers who will monitor, maintain and provide high quality systems support to the company's department. You will be responsible for managing and resolving IT related issues/queries in an efficient and effective manner. You will also be involved in the company's other IT projects as required. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment!The main responsibilities of the position include:

Install, replace and configure computer hardware, operating systems, trading platforms and applications
Troubleshoot hardware and software conflicts and repair or adjustments when necessary
Install and troubleshoot Windows based systems
Setup and troubleshoot macOS based systemsWork with Microsoft, GSuite, O365 and cloud technologies
Assist with the administration of Windows operating system, Azure Portal
Perform routine audits of systems and software, and resolve any problems identified
Administer the company's ticketing system and respond to staff requests in the agreed SLA, and log all IT support helpdesk calls in the ticket system
Monitor our systems by using monitoring tools
Provide guidance, support and training to staff on IT related issues
Liaise with external associates to solve any problem
Follow through and document issues as well as resolutions
Articulate and maintain attention to procedures and technical details

Main requirements:

BSc/MSc in Information Technology, or any other relevant field
Experience in a similar position will be a major plus
Working on a shift schedule
Participation in the after-hours IT Incident Calls when on shift
Excellent problem solving and troubleshooting skills
Proactive and efficient with strong organizational skills
Ability to multitask, prioritize and work independently
Provide a fast, polite and efficient responses to all staff
Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)
Knowledge of Jira and Confluence is a plus

Benefit from:

Attractive remuneration package plus performance related reward
Private health insurance
Corporate pension fund
Intellectually stimulating work environment
Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

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