Senior NOC Engineer

Intergo Telecom Ltd

Κύπρος
Μόνιμη
Πλήρης Απασχόληση

Πριν 2 μήνες
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At Intergo Telecom Ltd, we build the future of connectivity.Our mission is to create next-generation telecom solutions that empower people, businesses, and entire industries to communicate better, faster, and more securely. From innovative telecom infrastructure to cutting-edge cloud and AI technologies, our work helps drive the digital transformation happening all around us.We are a fast-growing, multicultural team that values flexibility, curiosity, and meaningful impact. If you thrive in a collaborative environment and love exploring the edges of what's possible, you’ll feel right at home.We’d love to have you join us.We are seeking an experienced and driven Senior NOC Engineer to take a lead role in overseeing the performance, security, and stability of our global telecommunications infrastructure. This is an opportunity to shape the network operations centre and contribute to the development of best practices while mentoring junior engineers.Here’s what you’ll be doingContribute to the continued growth and reliability of our Enterprise Voice & Messaging platforms, including SIP Trunking, Global DID services, SMS Messaging, and robust APIs. Our diverse customer portfolio includes startups, multinational enterprises, financial institutions, universities, marketing agencies, delivery platforms, and government bodies.You’ll get to:

Monitor and manage the stability and performance of our global telecom network and ensure maximum uptime and high message delivery rates
Take ownership of critical incidents, perform root cause analysis, and implement long-term preventive measures
Lead and support lower-tier engineers during incident escalation and troubleshooting processes
Manage advanced network configurations, routing rules, and upgrades across SMS and Voice infrastructure
Develop, implement, and enforce network security practices to safeguard systems from unauthorized access or reaches
Create and maintain detailed documentation for incident workflows, systems architecture, playbooks, and operational procedures
Communicate with external vendors (e.g., MNOs, aggregators) and internal stakeholders to resolve service-affecting issues
Analyze network data to identify anomalies, trends, or capacity issues and proactively optimize performance
Participate in and improve the on-call rotation processes, ensuring SLAs are met with minimal downtime
Evaluate and implement tools to enhance monitoring, alerting, and automation within the NOC
Support training and development of NOC team members through mentorship and knowledge-sharing

Requirements

Minimum 5 years of hands-on experience in a Network Operations role, ideally within the telecom or SaaS sectors
Deep expertise in telecommunication protocols: SMPP, SIP, SS7, TLS, TCP/IP, VPN
Proficient with network and traffic analysis tools: Wireshark, Trace Analyzer, TCPdump, and others
Familiarity with SMS & Voice platforms,
Hands-on experience with Alaris switch
Strong incident response and problem-solving skills, with proven ability to manage escalations and high-severity issues
Working knowledge of monitoring platforms (e.g., Zabbix, Grafana, Prometheus) and log analysis tools (e.g., ELK Stack, Graylog)
Strong understanding of network security principles and hands-on experience enforcing security protocols
Excellent communication and cross-functional collaboration skills
Strong organizational skills and experience in documenting network architecture, incidents, and procedures
Experience working in 24/7 NOC environments, including participation in on-call rotations

Benefits

Competitive salary
Annual paid leave
Opportunities for professional growth and certification reimbursement
A collaborative, diverse and innovative work environment
Flexible work hours and remote options where applicable

Intergo Telecom Ltd