CS - Financial Crime Operations Specialist

Λεμεσός
Μόνιμη
Πλήρης Απασχόληση

Πριν 23 ώρες
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eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro .We are constantly growing and are excited to share that we are looking for a CS - Financial Crime Operations Specialist to join our team!The agents on the CS Fraud team are responsible for communicating with our clients regarding risk and fraud investigations. The communications are handled based on the instructions of FCMU officers, and the agents are responsible for providing correct and timely communication, as well as collecting relevant information from clients and handing it over to the requesting team.What will you be doing?

Handling CS Fraud cases while meeting the set targets of the team
Keep up to date with all trainings related to CS Fraud team
Assisting with any ongoing team tasks
Ensure all client communications related to financial crime investigations are accurate, clear, and timely via email and phone calls
Raising client concerns or any other concerns raised in cases to management
Utlizing proper service when handling higher-tier clients
Ensure that your communication with the clients is in line with the instructions provided by FCMU
Identify gaps and suggest improvements to streamline client communication workflows
Contribute to internal knowledge bases, SOP documentation, and training materials
Ensure all communications comply with regulatory obligations and internal policy standards
Participate in audits and assist with the preparation of internal reports on case communication activities

Sub Department:
OperationsRole:
Operations

2+ years in customer support or financial crime operations
Prior exposure to AML, fraud detection, or transaction monitoring environments is strongly preferred
Strong interpersonal and communication skills
Ability to interpret and explain complex regulatory issues clearly to clients
Proficient in CRM systems and case/ticket management tools (e.g., Salesforce, Zendesk, Actimize, etc.)
Bachelor’s degree in Finance, Business, Criminal Justice, or a related field preferred
Familiarity with global AML regulations (e.g., FATF, EU AMLD, BSA) is a plus
High attention to detail, discretion, and professionalism when handling sensitive information

eToro