Account Manager (VAC-A2226)

• Strong knowledge of the financial markets and merchant payment processing;

• Ensuring excellent customer experience in all processes from onboarding to operations;

• Collaborate with marketing, and support teams to ensure a cohesive client experience and address client needs effectively;

• Provide Clients with the updates on the services provided by the company (changes in the existing payment channels or rates, new payment channels and services);

• Provide training and guides to the clients (product training, updates in the company services and tools);

• Monitor and report on client lifecycle metrics, providing insights and recommendations to senior management;

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis;

• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

• A minimum of 3 years experience in Account Management or relevant position is required;

• Exceptional verbal and written communication skills in English are required; Additional languages are a plus

• Attention to detail and quality of work;

• Excellent listening, negotiation, and presentation skills

• Experience in customer support, ideally, but not limited to the banking or corporate services industry;

• Ability to work independently, and possess strong organizational, time management, and communication skills;

• Customer service-oriented, professional and resourceful

• Proven ability to tactfully handle customer inquiries and negotiations

• European citizenship

• Working hours:

Cyprus Jobs