REQ13209 Supervisor, Cage - Limassol (Open)POSITION SUMMARY:The Cage Supervisor assists Shift/ Cage Manager as to ensure efficient management of the allocated area in the Cage. In general, the Cage Supervisor undertakes cage operations and functions, supervises and supports the cashiers whilst on shift, is vigilant in recognizing potential AML risks and reports incidents to the shift manager and surveillance departmentPRIMARY RESPONSIBILITIES:
Ensures the provision of professional and timely service to our customers
Maintains sound knowledge of the City of Dreams Mediterranean (COD) Standard Operating Procedures and services.
Consistently seeks to develop a trusting relationship and working rapport with team members.
Ensures a positive approach to work, whilst assisting with the training of new and existing staff.
Assists with the development, implementation and maintenance of business improvement processes to enhance operational efficiency.
Ensure all duties are performed by the Cashiers in strict compliance with the Department procedures at the time.
Ensures the accuracy of all transactions performed by the Cashiers on the allocated shift and takes ownership of the assigned inventory of cash, chips and/or cash equivalents including verification of the inventory at the end of the shift.
Identifies and handles any issues related to the legal requirements of the transactions.
Manages, coaches and develops the Cashiers as to ensure performance and succession requirements.
Identifies training requirements for Cashiers.
Checks and balances any discrepancies at hand-over; reports all incidents accordingly.
Assists the Shift/ Cage Manager with the accurate allocation of staff to work stations.
Assumes responsibility for an assigned impress of monies on a specific shift, performing all transactions in an accurate and timely manner, including communicating “shift hand-over” issues and complete a shift-end balance.
Establishes and maintains a strong rapport with casino staff and valued customers.
QUALIFICATIONS:Education & Experience
At least 5 years Supervisory experience preferably in a fast- paced Retail or Hospitality industry that includes shift work
And/or at least 2 years’ experience in a Cashier/ Supervisor function in gaming industry
Skills / Competencies
The ability to Motivate others to achieve business objectives and common goals
Team working skills
The ability to anticipate and assess risks or opportunities and suggest potential solutions
Good level of spoken and written English Language; Greek language knowledge is an advantage
Computer literate
Attention to details and ability to work under pressure
PERSONAL COMPETENCIES:
Presents an efficient and people-oriented leadership style
Motivated to adapt to a dynamic, fast paced but closed environment
Is trustworthy, well presented, outgoing and self-motivated
Demonstrates a high commitment to delivering results
Achieves agreed objectives and accepts accountability for results
Displays the highest level of integrity
Presents a high commitment to improving customer service
Knowledge of general casino operations
Able to work shifts covering 24 hours based on company needs
Occasional travel to other properties where additional staff is needed may be required
To be of sound physical condition in order to work rotating shifts as well as standing for long periods of time.
Strong problem solving, critical thinking, leadership and coaching skills
