REQ13229 Dispatcher/Reservations, Transportation (Open)POSITION SUMMARY:The Dispatchers / Reservations plays an important role in assisting the business units, maintaining and running a smooth operation. Receiving bookings via emails or phone and proceed with reservations and assigning the transfers to the available drivers.PRIMARY RESPONSIBILITIES:
Reports to Supervisor
Checks and monitors the GPS
Creates Reservations for each transfer request to the Transportation system
Checks in a daily manner Hotel bookings and update Transportation System
Studies daily trip summary and assigns appropriate vehicle and buggy units to successfully serve all transport service requests.
Ensures that manning (vehicle and buggy drivers) and vehicle units and buggy units with complete amenities will be sufficient based on the plotted trips and possible additional/ immediate trip requests.
Assigns driver for each new booking
Monitors and ensures that vehicle and buggy units will be dispatched on time based on the schedule
KEY PERFORMANCE INDICATORS:
Fleet Utilization
On-time dispatching
GPS Tracking
Good time management
Attention to the details
Able to Work Under Pressure
Good Organization skills
QUALIFICATIONS:Education & Experience
Minimum 2 work experience as Dispatcher in a Hotel Industry or Vehicle Leasing providers
Primary school graduate
Skills:
Able to work under pressure
Able to communicate in Greek and English
Pleasant personality
Good knowledge of Microsoft office
Familiar with computers
Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
PERSONAL COMPETENCIES:
Displays a high commitment to delivering results
Customer Service
Well Groomed and presentable
Able to follow rules and procedures of the Department and Company
Achieves agreed objectives and accepts accountability for results
