IT Support Specialist

Brainforce

Λεμεσός
Μόνιμη
Πλήρης Απασχόληση

Πριν 12 ημέρες
Κάντε αίτηση εύκολα

We are seeking on behalf of our client a single family office based in Limassol, a proactive and detail-oriented IT Support Specialist to join their IT team. This role is primarily responsible for providing day-to-day IT support, ensuring the smooth operation of all IT-related systems, and assisting end-users with hardware, software, and network issues. The ideal candidate is a problem solver with strong interpersonal skills and a passion for learning and technology.Key Responsibilities:IT Support & Troubleshooting

Serve as the first point of contact for IT-related queries via helpdesk, email, or in- person.
Troubleshoot and resolve hardware, software, and network-related issues for end-users.
Support desktop/laptop systems, printers, phones, and other office equipment.

Hardware & Software Maintenance

Assist in installing, configuring, and updating software and hardware.
Maintain IT inventory records (hardware, licenses, accessories).
Conduct basic preventive maintenance and diagnostics on IT assets.

User Access & Systems Management

Create and manage user accounts, email accounts, and access rights as per policy.
Assist with onboarding/offboarding processes from an IT perspective.
Support routine system and network administration tasks as needed.

Documentation & Reporting

Document IT processes, procedures, and incident resolutions for internal knowledge base.
Assist in maintaining compliance with internal IT policies and data security protocols.

Project Support

Support IT team in implementing infrastructure or software projects.
Participate in testing and deployment of new systems or updates.

RequirementsEducation & Experience:

Diploma or Bachelor’s degree in Information Technology, Computer Science, or 1- 3 years of relevant experience in an IT support or helpdesk role.

Skills & Competencies:

Experience with MS Windows 10/11, Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive etc.) and other office applications/collaboration tools.
Understanding the principles of the network protocols (DNS, DHCP, VPN, TCP/IP, VLAN).
Understanding of basic IT security principals, firewalls.
Good verbal and written communication skills.
Analytical mindset with attention to detail.
Ability to work well under pressure and manage multiple support requests
efficiently.
A strong interest and desire to grow in the IT field.

Will be considered as a plus (one or more):

Experience working with Apple devices (MacOS, iOS, iPadOS).
Experience working with Linux.
Experience working with MikroTik and/or Ubiquiti network devices.
Russian or/and Greek language.

Work Environment:

Standard office environment with occasional lifting of equipment.
May require occasional off-hours support or weekend availability depending on business needs.

Benefits

Medical coverage
Permanent contract
Discretionary bonus
Competitive salary
Career Path Opportunities: This position provides a foundation for advancement into roles such as IT Specialist, System Administrator, or Network Support Analyst as technical skills and experience grow.

Brainforce