Customer Service Representative

eToro

Λεμεσός
Μόνιμη
Πλήρης Απασχόληση

Πριν 1 μήνα
Κάντε αίτηση εύκολα

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.We are constantly growing and are excited to share that we are looking for Customer Service Representatives to join our team!What will you be doing?

Be an effective bridge between company and clients
Provide first level support to the company’s clients by live chat, e-mail and phone
Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines
Keep the customer’s interest alongside company’s requirements in mind at all times
Interact with clients through both written and verbal communication
Keep vigilance regarding company's compliance with Cyprus and Global regulations
Represent the company and product at the highest possible level and provide a “WOW” professional and service experience

Sub Department:
CS

This is a shift-based position -Ability to work shifts and weekends - 5 working days per week
English at a high level (read, speech and written)
Basic understanding of the financial markets
Experience working in Customer Service
Service Oriented
Phenomenal inter-personal skills
High motivation to succeed and contribute
Must be already living in Cyprus -This is not a relocation position

eToro