Customer Support Officer (Night Shift) in Limassol or Nicosia

• Attractive remuneration package
• Monthly bonuses based on personal performance
• Corporate fund scheme
• Discretionary bonus based on company’s and personal performance
• Discount benefit card
• Referral Bonus
• Friday Lunch and daily snacks and beverages at the office
• Yearly Training Budget - Udemy membership per department
• Training opportunities for growth and personal development
• Up to 25 days holidays per year

• Respond promptly to client queries through chat systems and emails during night shifts, ensuring a 24-hour turnaround time
• Resolve client misunderstandings and handle challenging situations with a polite and professional demeanor
• Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
• Promoting the products and services offered by the company to the clients by means of chat system and e-mail
• Providing feedback on the development of the products and services offered by the company according to the interaction with clients during night hours
• Keeping up to date with promotions and products offered by the company
• Maintaining confidentiality and professionalism in all instances
• Complete service-related tasks as assigned by the manager during night shifts
• Reviewing clients' documents in the KYC system and replying to client emails related to account verification during night hours.
• Requesting relevant documents from clients in case they are not provided
• Following and keeping up to date with new internal procedures
• Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

• Experience in customer care or any other relevant field
• Strong English communication skills, both written and verbal are a must
• Knowledge of any additional language will be considered an advantage
• Strong customer care skills
• Excellent client handling skills, with a focus on providing quality service during night hours
• Strong communication and interpersonal skills
• Excellent organizational skills, with the ability to manage tasks efficiently during night shifts
• Business acumen
• Teamwork and problem-solving skills, especially valuable during night shift operations
• Hard working and able to cope under pressure
• Excellent computer literacy

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