Customer Support Engineer (Cyprus)
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
- Working as part of a team of like minded individuals to provide exceptional levels of B2B support at all times.
- Investigating issues raised by clients or internal teams, and providing satisfactory resolution where possible, or escalating according to requirements.
- Liaising with clients, internal teams, and third-parties in order to see tasks through to resolution.
- Creating and maintaining documentation for use both internally and externally.
- You will be expected to develop a strong understanding of both Forex and the platform, in order to provide the best possible service to both clients and colleagues.
- 2+ experience in a technical support or similar role in the IT sphere.
- Experience providing Operating System and Application level support.
- Strong problem solving and investigation skills.
- Fluency in English language.
- You use AI not just occasionally, but as a core part of how you think, work, and deliver results. Being AI-augmented is part of what makes you a top performer.
- Excellent organizational skills, and the ability to prioritize and manage workload.
- Strong numerical and analytical skills.
- Ability to work on a 24/6 weekly shift rotation is essential (after one month training period).
- 1 – 2 years technical support in brokerage or trading‑tech.
- Experience working with or supporting API integrations.
- Knowledge of the FIX protocol.
- Programming or scripting skills.
- After the training period, we offer a shift-based work schedule to provide coverage 24 hours a day, 6 days a week including Saturday (24/6).
- Competitive remuneration.
- Private medical insurance.
- Relocation package (if applicable), including work permit arrangements.
- Welcome baby bonus.
- Birthday voucher.
- Fully equipped office with daily fruits, pizza on Thursdays and snacks on Fridays.
- Opportunities for professional growth.
- Friendly working environment.