Software Support Team Lead (Cloud)
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
Required Travel :Minimal
Managerial - No
Location: Cyprus- Limassol (Amdocs Site)Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visitAt Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.In one sentenceWe are seeking a software support technical lead who can drive customer satisfaction, technical issue resolution, and mentor other team members. This role requires a strong technical background, SaaS experience, and leadership skills. The ideal candidate will provide technical guidance, support, and mentorship to team members, fostering their professional growth and ensuring high-quality technical output.What will your job look like?
- You will provide technical leadership to software support specialists by coaching and mentoring throughout the end-to-end lifecycle to achieve project goals; promote team engagement and motivation.
- Provide recommendations to the software support manager for estimates, resource needs, breakthroughs, and risks; ensure effective delegation, supervising tasks, identifying risks, and handling mitigation and critical issues.
- You will analyze the requirements and provide an impact assessment for new features or bug fixes.
- You will represent and lead discussions related to product/development/operations/ teams and build relationships with internal and external customers/partners
- You will support the quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them, and take corrective actions in case of variances and ensure all agreed project work is completed.
- Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
- 3-5 years of SaaS software support experience, with at least 2 years in a leadership/team lead role
- Strong skills in relevant languages, tools, and technologies
- Strong background in issue management/resolution
- Excellent communication, problem-solving, and conflict resolution skills
- Programming Languages: Proficiency in reading and understanding Java and Python
- Database Management: Experience in relational databases, with the ability to create complex queries to gather and sort data.
- Cloud Technologies: Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud) for managing applications
- API support: Experience in supporting and troubleshooting RESTful APIs
- Issue Tracking Tools: Proficiency in issue tools (e.g., Jira, Zendesk, ServiceNow)
- You will be challenged with leading and mentoring a small development team and h owning the technical aspects of the project
- You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth
- You will have the opportunity to work with the industry most sophisticated technologies!
- We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!