REQ12156 Ambassador, Attractions (Open)POSITION SUMMARY:The Ambassador, Attractions is responsible for the smooth operations within the Adventure Park and Kid City, ensuring that the overall guest experience is delivered, manage the crowd control, ticket selling and to keep check the condition of all related areas ensuring that the highest service quality standards are met.PRIMARY RESPONSIBILITIES:Greets guests promptly in a warm and friendly manner by smiling and establishing eye contact, ensuring their safety and the highest priorityWorks with both children and adults by assisting them with safety harnesses ,making sure the patron is safe from any dangerFollows all operational policies and procedures for the departmentResponsible for selling tickets while providing general information to guests and handling guests’ enquiries or handle guests’ comments/ issuesReceives payments by cash, check, credit cards, vouchers, casino points and room charge for ticketsEnsures the security of all cash and tickets and balance money at end of shift with supervisorCounts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate changeGenerates daily ticket terminal sales reports and responsible for the balance of total cash and credit card sales receipts, followed by the supervisor’s verificationCalculate total payments received during a time period, and reconcile this with total salesCheck or collect admission tickets and passes from guests at entertainment attractions or eventsExamines tickets to verify authenticityGuides guests to exits or provide other instructions or assistance in case of emergencyDirects guests to restrooms, concessions and smoking lounges or any locations as deemed necessaryRefuses admittance to undesirable persons or persons without tickets or could not fulfil the requirements as stated on the Condition of EntrySearches for lost articles or for parents of lost childrenMaintains the queuing/crowd control when necessaryConducts pre-opening inspections of assigned locations and prepares for opening by sweeping queue lines, platforms, entrance and exit locations, emptying trash and etcClearly communicates instructions and safety announcements to guests and monitor the Attraction location to ensure guests are enjoying the attraction or activity safelyEnsures adequate through-put of the attraction is met by working efficiently and allowing the appropriate number of guests onto the attraction as determined by the SOPResponsible for evacuating the attraction and assisting guests through various evacuation methods including extreme heights, various types of platforms, stairs and laddersAssists with the restocking of all supplies relevant to their role, ensuring proper storageReports accidents, injuries and unsafe work conditions to supervisorsEnsures work area is always clean and ready including the proper maintenance of all equipment needed to perform any tasksOther duties as deemed necessary or as directedQUALIFICATIONS:Education & Experience
Secondary school certificate or equivalent professional training
Practical attractions and customer service experience are preferred
Previous kids club and professional baby sitting services experience is a plus
Theme Parks or amusement park experience is an advantage
Skills / Competencies
Pleasant personality with good customer services sense
Maintains a very high standard of personal presentation at all times
Ability to speak and write English. Greek or any other language will be considered as an advantage
Strong Organization skills and work ethic needed
Ability to perform under pressure and have an aptitude for problem solving
Ability to work nights, weekends, public holidays, on an eight hour schedule
