Customer Success Officer (French Speaking)

Libertex Group

Λεμεσός
Μόνιμη
Πλήρης Απασχόληση

Πριν 18 ημέρες
Κάντε αίτηση εύκολα

Libertex Europe OverviewPart of the Libertex Group, Libertex is an online broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.Over the years, Libertex has received more than 40 prestigious international awards and recognitions, including “Best CFD Broker Europe” (Global Brands Magazine, 2022) and “Most Trusted Broker in Europe” (Ultimate Fintech Awards, 2021. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.Since being founded in 1997, the Libertex Group has grown into a diverse group of companies, serving millions of clients from several countries all over the world.The Libertex trading platform is used by Indication Investments Ltd a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12.Job OverviewCustomer Success Officers assist customers with complaints and questions, provide customers with information about products and services, take orders, and process returns. Helping customers understand the product and answering questions about their trading positions.Main Responsibilities

Assist clients worldwide through live support
Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
Ability to handle customer requests through chats and emails in different languages if required
Demonstrate impeccable telephone etiquette and management
Handle back-office queries
Support clients with technical and troubleshooting issues
Report to the management
Deal with all departments to resolve issues
Provide support and troubleshooting on Libertex and MT4 Trading Platforms
Liaise with the Compliance Officer regarding complaints and approval of accounts
Provide all relevant information to clients regarding documents and materials for becoming a client
Handling client inquiries appropriately and ensuring that high level service is provided
Promoting available products and services to clients
Developing and maintaining excellent relationships with prospective and existing clients
Contributing to team effort by achieving targeted results

Requirements

Degree in Business Studies or any other related field
Previous experience in a similar position will be considered as a major advantage
Excellent command of the French and English language is a must. Knowledge of any other languages will be considered as an advantage
Excellent spoken and written communication skills
Ability to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
The ideal candidate must be tech oriented and be comfortable with using technology and systems
Knowledge of MetaTrader platforms will be considered as an advantage
Ability to work rotational shifts from 09:00 to 18:00 and 10:00 to 19:00, Monday to Friday, with flexibility to cover until 21:00 if needed in the future

Benefits

24 working days annual leave
Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
Udemy Business unlimited membership
Company discount card with access to various goods and services
Corporate events and team building activities
Professional and personal development opportunities in a fast-growing environment

Libertex Group