Our esteemed client, a well-established Hotel & Catering company based in Nicosia are seeking a dedicated Receptionist to join their dynamic team. This is a fantastic opportunity for a friendly and professional individual with a background in hospitality or travel to thrive in a vibrant environment. The company prides itself on delivering exceptional guest experiences, and this role plays a vital part in maintaining their high standards of service. Are you ready to take the next step in your hospitality career? If you meet the above criteria and are eager to contribute to a renowned hotel & catering company, we invite you to apply today!DUTIES AND RESPONSIBILITIESAssists with the checking in of guests as per existing Front Office policies and regulationsAnswers the telephone, screens and directs callsTakes and relays messages to guests correctly and promptlyProvides requested information to callersGreets people entering the hotelDirects guests or any other visitors to the correct departmentDeals with queries from both the public and hotel guestsPerforms general administrative and clerical supportReceives and sorts mail and deliveriesSchedules any necessary appointmentsEnsures that Reception area is kept clean and tidy at all timesAssists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit cardInforms guests of hotel and general information regarding restaurants etcOffers wake up services, orders taxi transfers as and when required.Able to operate the telephone call centerAdhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & SafetyEnsure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus LawPerform any other relevant duties assigned by the Front Office ManagerCANDIDATE PROFILEPrevious experience as a Receptionist at a 5* HotelExcellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantagePleasant, honest and friendly personalityAbility to work in a fast pace environment and cope under pressureComputer LiterateThe ability to cope under pressureProblem-solving ability, to resolve issues as they ariseExcellent interpersonal skills in handling guest complaintsCOMPANY BENEFITSAttractive remuneration packageProvident FundStaff discounts at Hotels & Kult BoutiquesFree meals on dutyEmployee Appreciation Program and Reward SchemeGreat work-life balanceComprehensive new staff induction programmesGroup-wide professional development opportunities across countries and propertiesContinuous training opportunitiesDue to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.To apply for this position, please email your CV to George Zannides, quoting the above job reference or call +357 25 342 717 for further information.
