REQ10326 Head Waiter (Open)Melco Resorts & Entertainment in CyprusMelco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, and Limassol.POSITION SUMMARY:The Head Waiter is responsible for providing service assistance in an assigned area to ensure the highest level of food and beverage service and guest relations in accordance with City of Dreams Mediterranean vision, values and objectives.PRIMARY RESPONSIBILITIES:
Works in an assigned Outlet, ensuring all F&B Standard Operating Procedures are followed
Assists in cashier, bartender, host or steward tasks if requested by the Outlet Supervisor
Anticipates guests need and strives to exceed their expectations by following guidelines given by Management
Recognizes regular customers, welcomes, smiles and maintains visual contact with every guest
Ensures that all products and services are delivered accurately and in a timely manner
Performs tasks to ensure readiness of the Outlet
Follows opening and closing procedures, by keeping the outlet clean and organized both at the front as well as the heart of the house
Prepares working stations and ensures all equipment is organized, clean and in well condition
Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives when appropriate
Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly
Ensures high standards of personal presentation and grooming
Attends training sessions and meetings as and when required
Adheres to all Company policies and procedures
Reports accidents, injuries and unsafe work conditions to supervisors
Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements
KEY PERFORMANCE INDICATORS:
Positive Customer feedback
Good knowledge of products and services
Continuous progress of Technical skills
QUALIFICATIONS:Experience
Minimum 2 – 3 years of working experience in a similar role in the Hotel Industry
Education
High School diploma
Qualifications related to the Hospitality Industry is an advantage
Skills
Excellent interpersonal and customer service skills
Possesses strong organizational and time management skills
Excellent command of English, Greek and other languages highly regarded
Attention to detail
PERSONAL COMPETENCIES:
Achieves agreed objectives and accepts accountability for results
