Business Solutions Team Leader

• Develop and monitor project plan, scope and objectives in collaboration with project management team.
• Coordinate internal resources and third parties/vendors that will ensure that all projects are delivered on-time, within scope and budget.
• Weekly monitoring of project updates.
• Perform and execute project tasks as per company's internal policies and procedures.
• Foster strong client relationships by frequent and effective communication.
• Ensure understanding of client needs, managing expectations, attending to client concerns by promptly providing alternative solutions to pending matters.
• Ask for client feedback, to assess client satisfaction and monitor client retainment.
• Lead, engage, coach, and motivate team members.
• Conduct daily and weekly meetings to discuss project progress, resolving obstacles, offer support and direction on next steps and completion of milestones.
• Encourage and monitor progress on personal performance goals on a continuous basis and conduct quarterly check-ins.
• Review and identify team resources and participate in the recruitment process of new candidates.
• Discuss with team members and set annual personal performance goals.
• Identify value-added opportunities within existing accounts to maintain a client-account manager relationship; understand client's operating environment and suggest alternative or additional business software and technology solutions to increase client's business performance.
• Actively engaged in a comprehensive personal development journey, with a primary focus on cultivating skills and competencies aligned with the Supernova model.
• Commitment to a proactive approach in seeking learning opportunities, staying updated on industry trends, and applying acquired knowledge to drive personal and organizational success.

• Master's degree in information technology, Computer Science, Management, or related field is desired.
• Extensive enterprise solutions (business management software) consultancy experience.
• Knowledge of business software technologies, such as ERP or other business software.
• A minimum of 5+ years working experience in projects at a Senior Level.
• Team leadership experience - proven experience in delivering projects on time and within budget.
• Fluency in Greek and English language is required.
• Proven leadership and people management skills.
• Effective written and verbal communication.
• Demonstrated account management skills.
• Project Management skills.
• Budget and financial management.

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