Risk and Payments Agent

Emerald Zebra

Λεμεσός
Μόνιμη
Πλήρης Απασχόληση

Πριν 8 ημέρες
Κάντε αίτηση εύκολα

Our esteemed client is a prominent iGaming service provider boasting a decade of experience in the industry. They are currently in search of a Risk and Payments Agent to join their team in Limassol.Responsibilities:

Process account opening for the registered clients in accordance with KYC procedure.
Amend existing client accounts (i.e. valid documents, updated information).
Monitoring customer accounts to detect fraudulent patterns;
Communicate with banks and payment providers
Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit;
Reviewing and processing all withdrawal requests;
Contributing and ensuring compliance;
Resolving customer queries;
Interacting with other departments as necessary to meet clients needs;
Maintaining professionalism in all instances.
Liaise with management for any queried issues.

Requirements:

Able to work 24/7 shifts on rotation; (08.00 16.00, 16.00 00.00, 00.00 08.00)
Experience is preferred but not mandatory;
Excellent command of the English language;
Attention to details and quality of work;
Computer literate and proficient user of Excel;
European citizenship.

Benefits:

Career development
21 days Paid Annual Leave
Medical Health Insurance
Complimentary lunch
Team Building Activities
Monetary voucher on Birthdays and additional occasions
Employee Discount Scheme
Referral Bonus
Paid Training
Unlimited daily snacks and beverages

For more information or to apply for the above opportunity, please email Margarita Savva: margarita.savva@emeraldzebra.cy

Emerald Zebra