VIP Relationship Manager
- Κύπρος
- Μόνιμη
- Πλήρης Απασχόληση
- Manage a portfolio of mid-tier VIPs via phone, chat, and email; keep the tone friendly personal
- Spot trends in activity and value; reach out at the right time with the right message
- Set and request bonuses within the playbook; track results (deposit uplift, ARPPU, activity days)
- Solve problems quickly by coordinating with CS, Payments, and Risk; keep the player updated
- Run small VIP promos/perks (tailored offers, gifts, invites) and help with bigger events when needed
- Log everything: notes, preferences, follow-ups, and next steps in the CRM
- Report weekly on your book: retention, re-deposit rate, churn risk, and actions you're taking
- Flag and hand over high-potential players to Senior VIPs when it makes sense
- Cover evenings/weekends on a rotation when needed (major promos, events, peak times)
- 2+ years in VIP, retention, or account management (iGaming preferred)
- Strong English; another language (Greek, German, etc.) is a plus
- Great people skills: you listen well, negotiate fairly, and follow through
- Sales/support mindset: proactive outreach and clear follow-ups
- Comfortable with numbers: you can read a dashboard and make simple, data-led decisions.
- Excel basics (filters, pivots, lookups) and confidence working from CRM lists
- Organized, detail-driven, and able to own your tasks end-to-end
- Experience with Smartico, Fast Track, or similar CRM/retention tools
- VIP event hosting or gifting logistics
- Extra languages for targeted markets
- Solid understanding of casino bonuses and player value drivers