Payment Specialist Deposits (shift hours) - Limassol

• Monitor Real-Time Deposits: Actively track deposit activity and ensure successful processing across all payment methods.
• Client Payment Support: Provide timely and accurate updates to internal teams regarding the status of client payments and transaction issues.
• PSP Communication: Liaise directly with Payment Service Providers (PSPs) to address processing issues, escalations, and downtime notifications.
• Payment Method Management: Ensure all payment methods are functioning correctly. Report malfunctions, identify root causes, and coordinate solutions promptly.
• System Updates & Maintenance: Add, remove, or update payment methods in line with operational or technical changes, ensuring consistency across platforms.
• Technical Issue Reporting: Notify relevant teams of any disruptions or errors with payment providers, and follow up on resolution timelines.
• Proactive Issue Resolution: Anticipate problems before they impact clients and take immediate action to ensure continuous service availability.

• Fast responsiveness: Ability to analyse, respond, and escalate within seconds in high-pressure environments.
• Excellent communication skills in English—both written and verbal—with the ability to coordinate across departments and with external partners.
• Highly organized with strong attention to detail and the ability to multitask efficiently across multiple platforms.
• Energetic, proactive mindset with a solution-oriented approach to daily tasks.
• Previous experience in payments, financial operations, or PSP support is an advantage but not mandatory.
• Ability to work in rotating shifts and maintain consistency and performance across varying hours.
• No prior industry experience required
• Fluency in English
• Driven, proactive, and focused on how you can contribute
• EU-citizenship

• The working hours are shift hours: Monday to Friday 3pm – 3am shifts at the beginning, and 24/5 shifts on the long terms (onsite role).

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