Customer Solutions Representative
Exinity
- Λεμεσός
- EUR 20.000-30.000 το χρόνο
- Μόνιμη
- Πλήρης Απασχόληση
The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.
Duties and Responsibilities:
- Improving customer service quality/experience, productivity and profitability
- Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)
- Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
- Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
- Liaising with all departments to resolve issues
- Providing all relevant information to clients regarding documents and materials for becoming a client
- Language skills: Fluent English speakers and native Indonesian/Malaysian/Hindi/Urdu/Pashto/Spanish/Vietnamese/Thai speakers
- Excellent spoken and written communication skills required
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of Meta Trader platforms will be considered an advantage
- Previous experience in a similar position will be considered an advantage
Competitive Salary
Medical Insurance
Workable