Customer Solutions Representative

Exinity

  • Λεμεσός
  • EUR 20.000-30.000 το χρόνο
  • Μόνιμη
  • Πλήρης Απασχόληση
  • Πριν 2 μήνες
  • Κάντε αίτηση εύκολα
Customer Solutions Representative, fluent in: Indonesian/Malaysian/Hindi/Urdu/Pashto/Spanish/Vietnamese/Thai and English

The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.

Duties and Responsibilities:
  • Improving customer service quality/experience, productivity and profitability
  • Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)
  • Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
  • Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
  • Liaising with all departments to resolve issues
  • Providing all relevant information to clients regarding documents and materials for becoming a client
Requirements
  • Language skills: Fluent English speakers and native Indonesian/Malaysian/Hindi/Urdu/Pashto/Spanish/Vietnamese/Thai speakers
  • Excellent spoken and written communication skills required
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of Meta Trader platforms will be considered an advantage
  • Previous experience in a similar position will be considered an advantage
Benefits

Competitive Salary

Medical Insurance

Workable

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