Operations Partner

Λεμεσός
Μόνιμη
Πλήρης Απασχόληση

Πριν 2 μήνες

This role requires a blend of strategic thinking, business development support, operational expertise, and strong communication skills. Business Development Operations Manager will work closely with the Business Development (BD) team to optimize tools and processes, manage CRM platforms, support sales initiatives, and drive operational efficiency to contribute to company growth.Key Responsibilities:BD Team Support (Tools & Processes):

Tool Management: Evaluate, implement, and maintain CRMs, sales tools, and analytics platforms to enhance BD operations.
Workflow Optimization: Design, document, and refine processes for lead management, outreach, and client onboarding.
Training & Resources: Create and maintain training materials, templates, playbooks, and FAQs to support team efficiency.
Team Enablement: Train and mentor BD team members to ensure alignment with best practices and business goals.

CRM Management (HubSpot and Cellxpert):

System Administration: Configure, maintain, and optimize CRM platforms based on team requirements.
Data Accuracy: Enforce data governance protocols and perform regular audits to maintain clean, reliable data.
Insights & Reporting: Build custom reports and dashboards to provide actionable insights and track performance metrics.
Automation: Implement and manage automated workflows to streamline operations and reduce manual work.

Sales Process Optimization:

Workflow Analysis: Map and evaluate BD workflows to uncover and address inefficiencies.
Process Enhancements: Propose and implement process improvements to ensure smooth, consistent sales operations.

Tech Stack Integration: Work to ensure seamless integration of BD tools with company systems.
Feedback Loops: Collect and act on feedback from the BD team to continuously refine processes and tools.

Product Improvement Collaboration:

Insight Gathering: Collect and synthesize feedback from clients, partners, and internal stakeholders to identify product needs.
Cross-Functional Collaboration: Work with product teams to align roadmaps with BD insights and market trends.
Feature Testing: Coordinate pilot programs and gather feedback on new product features.
Support Materials: Develop clear, concise materials to help the BD team communicate new product features to clients.

Requirements:

2–3 years of experience in business development, operations, CRM management, or a similar support role.
Proficiency with CRM tools (preferably HubSpot and/or Cellxpert).
Strong understanding of sales processes and lead management workflows.
Experience in working with cross-functional teams (e.g., product, marketing, sales).
Familiarity with workflow automation and data governance best practices.
Excellent written and verbal communication skills in English.
Strong analytical and problem-solving abilities.
High attention to detail with a proactive, process-oriented mindset.
Comfortable with reporting tools, dashboard creation, and performance tracking.
Ability to multitask and manage priorities in a fast-paced environment.
Bachelor’s degree in Business Administration, Marketing, Operations, or a related field preferred.

What We Offer:

Competitive salary based on your qualifications and experience.
A fantastic opportunity to build a successful career in a fast-growing global company.
Supportive and team-oriented work environment.
Comprehensive medical insurance coverage.
21 days of annual leave + 6 days of sick leave.
Provident fund.
Birthday and work anniversary gifts.
Half-day off on your birthday.
Pet-friendly office environment.
Fresh fruits, snacks, and coffee provided daily.

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