Director, Genesis, Global Payment Services
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
- Manage and lead a growing team of payment operations staff, providing coaching, development and performance management.
- Work with partner areas to lead the migration of a number of payment activities in line with agreed roadmap
- Oversee all aspects of the payment operations lifecycle, including payment capture, processing/settlement and payment investigations.
- Motivate and develop a high-performing team of payments professionals
- Recruit, hire and onboard new team members as needed.
- Ensure adherence to internal controls, regulatory and market requirements, and industry best practices for payment processing.
- Implement and maintain efficient processes to optimize operational efficiency, minimize errors and increase STP processing.
- Build and manage relationships with both internal and external stakeholders.
- Represent local team on global projects, and lead workstreams of projects.
- Lead and manage the migration of payment related activities from various internal teams.
- Drive a culture of openness and collaboration within the team.
- Work alongside the Global Payments Services leadership group to formulate department strategy and play a critical role in the direction and success of the global team.
- Design and help implement data metrics needed for measuring team performance as well as stakeholder management.
- Ultimately responsibility for all payment processing functions, including input, approval and processing of payments in accordance with internal control policies and established procedures.
- Ensure that payment errors are investigated and resolved promptly and accurately.
- Act as ultimate escalation point for team and ensure that critical issues are escalated in a timely manner to senior stakeholders.
- Ensure that work is fairly allocated across the team.
- Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments.
- Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
- Leverage data to identify trends, potential risks, and opportunities to streamline the operating model within the division.
- Identify opportunities to improve the efficiency, accuracy and security of payment processes, and drive a culture of continuous improvement within the team.
- Lead and manage workstreams related to payment system upgrades, process improvements and new product launches
- Ensure that procedures are up to date, and in line with firm standards.
- Stay informed of industry best practices and regulatory updates as they pertain to payments.
- Actively participate in the development and implementation of new systems and processes related to payments.
- Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.
- 8-10 years of payment processing experience, preferably within a global banking environment.
- 7+ years people management responsibilities.
- Proven track record of leading and motivating high-performing teams.
- In-depth knowledge of international payment processes, including clearing and settlement mechanisms.
- Strong understanding of regulatory requirements for payment processing (e.g. AML, KYC).
- Working knowledge of payment activities related to Transfer Agency and Fund Accounting
- Excellent analytical and problem-solving skills.
- Data-driven approach
- Strong interpersonal, communication and negotiation skills.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Proficiency in MS Office products, with intermediate-advanced MS Excel skills.
- Strong understanding of global payment processes, and familiarity with payment systems and online banking platforms.
- Solid understanding of Swift Payment processing, including payment formatting.
- MX experience is a distinct advantage.