1st Line IT Support Technician - Limassol

Κύπρος
EUR 20.000-23.000 το χρόνο
Μόνιμη
Πλήρης Απασχόληση

Πριν 8 ημέρες

Our client, a Technology Solutions Provider in Limassol is looking for a motivated and customer-focused 1st Line IT Support Technician to join the team of their client, a forex company, in Limassol. As the first point of contact for all IT-related issues, you will play a critical role in ensuring smooth day-to-day operations for our financial institution. This role involves supporting users both locally and internationally, as we have offices and team members based in various locations around the world. It’s an excellent opportunity for someone early in their IT career who wants to work in a fast-paced, professional, and globally connected environment.Responsibilities:

Act as the first point of contact for users seeking technical assistance (via phone, email, or in person)
Support users across multiple international offices and time zones
Log, prioritize, and track support requests through the ticketing system
Provide first-line support for hardware, software, network, and system-related issues
Troubleshoot and resolve technical issues or escalate to 2nd/3rd line support as necessary
Set up and configure new desktops, laptops, mobile devices, and peripherals
Assist with user account management (password resets, permissions, onboarding/offboarding)
Maintain and update technical documentation and user guides
Ensure timely follow-up and resolution of all IT requests
Monitor and maintain office IT infrastructure to ensure minimal downtime

Requirements:

At least 1 year proven experience or relevant education in IT support or helpdesk environment
Strong knowledge of Windows OS, Microsoft Office 365, and common desktop applications
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Excellent troubleshooting and problem-solving skills
Strong communication and interpersonal skills
Ability to work both independently and as part of a team
Fluency in English (written and spoken); Greek is an advantage
Right to live and work in Cyprus

Desirable Qualifications (Optional):

IT certifications such as CompTIA A+, Microsoft MTA/MCP, or similar
Experience in a regulated or financial services environment
Familiarity with remote support tools and techniques

Working hours:

The working hours are Monday – Friday from 09:00 to 18:00 with 1 hour lunch break (onsite role)

To apply:Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of 1st Line IT Support Technician with reference number 3742.
Or you can apply directly through your candidate login by hitting the APPLY button.

StaffMatters Recruitment

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