REQ12057 Doorman (Open)POSITION SUMMARY:The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel.PRIMARY RESPONSIBILITIES:
Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
Posts in designated lobby position to ensure readiness to assist the guests
Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
Handles guest requests / inquiries in a professional and helpful manner
Ensures smooth arrival and welcomes all guests with a smile
Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom
Directs traffic at the porte-cochere and assists with valet parking when appropriate
Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice
Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained
Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
Adheres to all Company policies and procedures
Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
Performs other reasonable job duties as assigned by supervisors from time to time
KEY PERFORMANCE INDICATORS:
Excellent knowledge of all products and services offered by City of Dreams Mediterranean
Continuous progress of Technical Skills
Positive Customer Feedback
QUALIFICATIONS:Experience
Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry
Education
High school diploma or equivalent professional training
Skills / Competencies
Excellent interpersonal and customer service skills
Professional written communication skills
Excellent command of Greek and English
PERSONAL COMPETENCIES:
Achieves agreed objectives and accepts accountability for results
