Customer Support Team Leader - Limassol

• Lead and develop a high-performing customer support team through coaching, performance management, and skills development
• Oversee daily operations while maintaining exceptional service standards and achieving KPIs including response times, resolution rates, and customer satisfaction scores
• Resolve escalated issues promptly while collaborating cross-functionally to ensure compliance with company policies and regulatory requirements
• Build team capability through recruitment support, onboarding, training programs, and regular performance reviews
• Foster a customer-centric culture that prioritizes service excellence and continuous improvement Optimize processes by analyzing performance data, updating procedures, and implementing tools that enhance service delivery
• Anticipate potential challenges and proactively develop solutions to prevent service disruptions

• 2+ years of experience in a similar role in a CySEC or similar EU-regulated CFD/Forex broker or investment firm
• Strong understanding of CFD products, financial markets, and trading mechanics
• Excellent leadership and people management skills
• Fluent in English, additional languages are a plus
• Strong analytical and problem-solving skills
• Proficiency in CRM systems, support tools and Microsoft Office
• Collaborative team player with ability to work across departments
• EU-citizenship

• The working hours are 09:00–18:00 Monday to Friday (onsite, 1 hour lunch break)

StaffMatters Recruitment