Customer Support Team Leader
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
- Lead and develop a high-performing customer support team through coaching, performance management, and skills development
- Oversee daily operations while maintaining exceptional service standards and achieving KPIs including response times, resolution rates, and customer satisfaction scores
- Resolve escalated issues promptly while collaborating cross-functionally to ensure compliance with company policies and regulatory requirements
- Build team capability through recruitment support, onboarding, training programs, and regular performance reviews
- Foster a customer-centric culture that prioritizes service excellence and continuous improvement
- Optimize processes by analyzing performance data, updating procedures, and implementing tools that enhance service delivery
- Anticipate potential challenges and proactively develop solutions to prevent service disruptions
- 2+ years of experience in a similar role in a CySEC or similar EU-regulated CFD/Forex broker or investment firm
- Strong understanding of CFD products, financial markets, and trading mechanics
- Excellent leadership and people management skills
- Fluent in English, additional languages are a plus
- Strong analytical and problem-solving skills• Proficiency in CRM systems, support tools and Microsoft Office
- Collaborative team player with ability to work across departments
- Be part of a dynamic and multi-cultural team
- Career growth opportunities with global offices
- Competitive salary
- Performance-based bonus
- Private medical insurance
- Education subsidy & full-paid Study Leave
- Fitness membership allowance
- 21 days of annual leave increasing every year
- Birthday Leave
- Sick Leaves
- Work from Home Policy
- Weekly Lunch