Retention Manager - FX & CFDs Industry - French Speaker

• Maintain and nurture strong, long-term relationships with existing clients to ensure ongoing engagement and satisfaction.

• Act as the primary point of contact, delivering prompt, professional, and personalized responses to client inquiries.

• Develop and execute retention strategies to minimize churn and strengthen client loyalty.

• Identify at-risk clients early and implement tailored action plans to re-engage them.

• Understand each clients needs, goals, and challenges to provide tailored product recommendations.

• Proactively introduce clients to new features, services, and benefits that enhance their experience.

• Monitor client activity to ensure they remain active and satisfied with their services.

• Conduct periodic check-ins to maintain consistent and meaningful interactions.

• Work closely with sales, marketing, and customer support teams to deliver a seamless client journey.

• Maintain accurate, detailed client records in the CRM and track retention metrics.

• Share client feedback with internal teams to drive service and product improvements.

• Prepare regular retention reports and highlight opportunities for growth.

• Bachelors degree in Business, Communications, Marketing, or a related field.

• 1-3 years of experience in relationship management, client services, or account management in fintech, SaaS, or financial services.

• Native or fluent in French and English (spoken and written).

• Exceptional interpersonal, negotiation, and problem-solving skills.

• Strong ability to build rapport quickly and sustain long-term professional relationships.

• Target-driven, proactive, and committed to a client-first approach.

• Experience with CRM systems and client engagement tools.

• Based in Cyprus or willing to relocate.

• A strategic role in shaping client retention and relationship management in a growing international company.

• Competitive salary with attractive performance-based incentives.

• A collaborative, multicultural work environment.

• Opportunities for professional development and career advancement in a fast-paced industry.

SummitNext Technologies Sdn Bhd