Agent, Outbound Sales
Melco Resorts & Entertainment
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
- Supports outbound sales team to achieve KPIs and revenue targets
- Responsible for meeting targets and service goals
- Actively participates in daily briefings
- Proactively approaches and qualifies new business and repeats visitation through phone calls, emails, or other means
- Identifies opportunities to reach new market segments and expands market share
- Must be able to follow scripts and respond to objections in a natural and persuasive manner
- Responds to incoming business opportunities in a timely manner as set by the Manager
- Answers telephone calls from potential customers who have shown interest via lead generation projects
- Interacts with guests to obtain feedback on product quality, service levels and effectively responds to guest problems and complaints
- Effectively communicates customer’s needs and challenges to Supervisor to ensures appropriate services are being offered and challenges are overcome
- Effectively develops relationships to strengthen and expand customer base
- Establishes client rapport, entertains qualified potential clients in accordance with the SOPs
- Ensures that current and prospective customer databases are maintained
- Perform other related duties as assigned
- Ensures the provision of professional and timely service to our customers, while maintaining a current knowledge of the City of Dreams Mediterranean (COD), C2Casinos and facilities
- Ensures all duties are performed in strict compliance with relevant policies and procedures set by the Cyprus Gaming Commission and Marketing Department operating procedures
- Ability to maintain confidentiality of information
- Implements Management decisions and helps to identify cost efficiencies on a day-to-day basis and ensures the operation runs effectively and efficiently in accordance with established service standards
- Ensures that constructive and productive working relationships as well as the timely and accurate dissemination of information is maintained with all other departments of COD Mediterranean and C2Casinos
- Identifies opportunities to reach new market segments and expand market share.
- Performs ad hoc tasks as required by the Manager
- Bachelor’s degree or Diploma in Marketing, Hospitality, Business Administration or other
- Experience in outbound sales, call centre, customer support, hospitality, forex, or any other industry will be considered an advantage
- Ability to speak and write both Greek and English. Any other language such us: Hebrew, Arabic, Russian will be considered an advantage
- Possesses computer skills such as Excel, Word, PowerPoint, Outlook, etc
- Ability to work shift hours, weekends, and national bank holidays
- Displays a high level of Customer Service
- Excellent Prospecting skills and telephone selling skills
- Achieves agreed objectives and accepts accountability for results
- Displays a high commitment to delivering results
- Leads others to achieve business objectives
- Displays the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable