Operations Manager, Limassol

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Emerald Zebra Recruitment is working with a leading Venture Capital group, with an exciting portfolio of investments in the Fintech and iGaming sectors. We are currently seeking a dynamic and experienced Operations Manager to join the Group's expanding Operations team based in Limassol, Cyprus. In this pivotal role, you will support a fast-growing company that provides innovative alternative banking solutions tailored to the needs of the iGaming, Fintech, and Digital industries. You will also oversee and lead operations across the Group's multi-location offices, ensuring efficiency, compliance, and operational excellence at every level.The Role:

Lead the Operations team
Set and drive processes and procedures
Continuously improve processes and upskill team members
Oversee the team performance, set KPIs and hold the employees accountable for delivery
Retrospective monitoring of chats and email exchanges to encourage continuous improvement
Oversight and accountability for agreements and documentation before they are shared externally to ensure clients receive optimal service
Oversee and manage all payment processes
Ensure good communication between all relevant functions

Your Profile:

Experienced Operations Manager with strong background in Fintech operations (EMI / PSP) and Banking a plus
Proven payment processing experience
Experience dealing with B2B clients
Experience working with systems such as Intercom / Jira
Proven experience in leading and managing a dispersed team both offices based and remote.
Ability to adjust and adapt swiftly to varied tasks and responsibilities and to changes
Keen attention to detail

What is on offer:

Salary: EUR 70,000 - 75,000 gross/year based on experience and qualifications
Health Insurance
Employee Wellbeing allowance
PTO enhancement above statutory limit
Training and development
Strong experienced team to work within
Multiple group company growth opportunities

To APPLY, please forward your CV in strict confidence via the link to Georgia Michaelides.

Emerald Zebra