Client Relations Team Leader - Limassol
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
- Oversee the end-to-end complaints resolution process, ensuring timely and professional handling of client issues across all communication channels including telephone, email, and other platforms.
- Lead the investigation and resolution of complex or escalated complaints by coordinating with cross-functional departments to gather accurate and up-to-date information.
- Review, consolidate, and present comprehensive complaint analysis and trends to the Head of
- Department, identifying key issues and proposing actionable improvements.
- Guide and support team members in negotiating effective and client-centric resolutions, while ensuring alignment with company policies and service standards.
- Ensure high-quality, formal responses are prepared and delivered appropriately for each complaint, maintaining a consistent and empathetic tone.
- Generate, review, and submit detailed complaints-related reports and performance metrics as requested by management.
- Monitor and audit ticketing and data capturing systems to ensure accuracy, completeness, and compliance with internal protocols and timelines.
- Mentor junior staff and foster a client-focused culture within the team, ensuring best practices are followed and continuous improvement is encouraged.
- Take initiative in identifying process gaps and recommending enhancements to improve the overall customer experience and complaint handling efficiency.
- Perform additional leadership or operational duties as required by the department or organization.
- BSc Degree in any related field.
- Languages: English, French, German, Arabic are highly preferred.
- Skilled in problem solving, punctuality, and ability to work under pressure.
- Experience with ticketing systems and CRM.
- Previous experience in a similar role
- Excellent knowledge of Microsoft Office (Excel, Word)
- Fluent in English (Verbal and Written)
- Ability to handle large amount of data.
- Attention to details & ability to follow procedures.
- 3500-4000k Gross based on qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Discretionary performance bonus and annual salary review.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
- And many more….
- 9am - 6 pm
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