Portuguese-speaking Customer Support Representative - work in Cyprus
Nordic Jobs Worldwide
- Λεμεσός
- EUR 19.000 το χρόνο
- Μόνιμη
- Πλήρης Απασχόληση
- Fantastic Cypriot weather -350 days of sunshine a year
- Advantageous tax rates - 0% income tax up to € 19,000 / year
- EU member state - Direct flights from the majority of EU cities
- English is widely spoken
- Plenty of fresh air with low pollution levels
- Peaceful society with low crime rates
- Stunning beaches and natural scenery and incredible history
- Large expat community
- Effectively communicating with customers in their designated language.
- A high emphasis on quality, with particular attention to detail and accuracy.
- Providing an outstanding client experience and resolving issues on first contact.
- Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
- Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
- Escalating requests where needed.
- Thoroughly investigating player concerns.
- Promoting a “Safer Gaming” philosophy.
- Staying UpToDate on rules, processes, and licencing needs.
- Contributing to collective effort by achieving necessary results
- Go above and beyond when engaging customers
- Taking part in the Onboarding Programs.
- Portuguese/English fluency
- Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
- Strong communication/public relations along with active listening skills required.
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required.
- Ability to perform under pressure
- Accountability and conscientiousness
- Excellent work environment
- Attractive salary package
- Monthly incentive Bonus
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enrol in Company's medical insurance plan
- Possibilities to enrol in Company's pension plan
- Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.
- A chance to advance professionally inside one of the world's largest iGaming organisations.
- Transportation, and free accommodation for 3-4 weeks
- Medical insurance
- They will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus!