Customer Support Representative - Greek/Portuguese/Swedish/English/German/Danish/Speakers in Limassol
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
inquiries. You would be representing the company, thus you must possess a vibrant and responsible
character, as well as the capacity to work in shifts.Benefits
- Public holidays are paid double
- Attractive salary package
- Monthly and Annual incentive Bonus
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enroll in Company’s medical insurance plan
- Possibilities to enroll in Company’s pension plan
- Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
- Casual Dress Code
- A chance to advance professionally inside one of the world’s largest iGaming organizations.
- Excellent work environment
- Effectively communicating with customers in their designated language (one of the three).
- A high emphasis on quality, with particular attention to detail and accuracy.
- Providing an outstanding client experience and resolving issues on first contact.
- Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
- Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
- Escalating requests where needed.
- Thoroughly investigating player concerns.
- Promoting a “Safer Gaming” philosophy.
- Staying UpToDate on rules, processes, and licencing needs.
- Contributing to collective effort by achieving necessary results
- Go above and beyond when engaging customers
- Taking part in the Onboarding Programs.
- Fluency in one of the language Greek/Portuguese/Swedish/English/German/ Danish (Native)
- Knowledge of English language both written and oral
- Proven customer service experience is welcomed but not mandatory since the company provides
- Strong communication/public relations along with active listening skills required.
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required.
- Ability to perform under pressure
- Accountability and conscientiousness