Customer Support Representative (VAC-A2275)
StaffMatters Recruitment
- Λεμεσός
- Συμβόλαιο
- Πλήρης Απασχόληση
- Interact with customers via phone, email, chat, and social media platforms to address inquiries, resolve issues, and provide guidance on our products and services
- Identify and troubleshoot technical and non-technical issues, escalating complex problems to appropriate internal teams for resolution while ensuring timely follow-up and updates to customers
- Offer comprehensive explanations of our products, features, and functionalities to empower customers to maximize the value of our services
- Assist customers with transaction-related inquiries, including processing payments, refunds, and transfers, while adhering to established protocols and security standards;
- Accurately document customer interactions, issues, and resolutions in the CRM system, providing detailed reports to management to identify trends and areas for improvement
- Ensure compliance with regulatory requirements and internal policies governing financial transactions and customer interactions, maintaining the highest standards of integrity and confidentiality
- Actively participate in training sessions, workshops, and team meetings to stay updated on product developments, industry trends, and best practices in customer support
- Bachelor's degree in business administration, Finance, or related field preferred
- At least 2 years of experience in customer service or support roles within the financial services industry.
- Strong customer support and communication skills, both verbal and written, with the ability to convey complex information clearly and concisely
- Excellent communication skills in English
- Excellent problem-solving skills, with the ability to think analytically and creatively to resolve customer issues
- Commitment to upholding ethical standards and maintaining customer trust and confidentiality
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