Control Desk Specialist - Larnaca

• Monitor dashboards for technical and financial anomalies using internal tools;
• Oversee trading activity to ensure alignment with company policies and compliance standards;
• Track billing system activity, including deposits and withdrawals, and flag irregularities;
• Prepare internal reports and escalate cases to the Team Lead, Chief Compliance Officer, and relevant departments;
• Communicate with technical teams and exchange representatives to resolve issues in real-time;
• Respond to customer inquiries via email (only), ensuring timely and professional resolution;
• Collaborate with cross-functional teams to maintain platform reliability and compliance.

• Willingness to work onsite in our Larnaca office (mandatory);
• Fluency in spoken and written English;
• Previous experience working night shifts (required);
• Background in prediction markets, event contracts, sporting events, or financial markets, including options and derivatives;
• At least 2 years experience in Forex, trading, or financial markets;
• Strong attention to detail and ability to work under pressure;
• Experience in customer service or client-facing roles is a plus;
• Interest in finance, trading, or fintech is a plus;
• High stress tolerance, responsibility, and ability to act independently.

• The working hours are a variation of the following (rotating weekly):

• 0:00-8:30am
• 8:00am-4:30pm
• 11:00am-7:30pm
• 2:00pm-10:30pm
• 4:00pm-0:30am
• 8:00pm-4:30am
• This is an onsite role

StaffMatters Recruitment