Senior IT Operations & Compliance Manager

• Provide strategic oversight of daily IT operations through coordination with the IT Manager
• Establish and maintain a scalable operational framework for IT service delivery
• Monitor performance and ensure operational SLAs are met
• Own and implement compliance initiatives under ISO 27001, NIS Directive, and other relevant regulations
• Oversee internal control systems for IT, including access management, audit trails, and documentation
• Lead IT-related risk assessments and maintain the IT risk register
• Design and enforce standardized IT policies, procedures, and operating manuals
• Lead process creation by translating workflows into enforceable, tool-driven procedures (e.g., Jira), with integrated approvals, role accountability, and performance monitoring to drive operational discipline and efficiency
• Coordinate incident, change, and asset management processes aligned with ITIL or similar frameworks
• Work with Security, Product, and Legal teams to ensure compliance across all technical domains
• Own the end-to-end management of audits findings (e.g., ISO 27001), coordinating follow-up tasks across teams, ensuring timely resolution, and maintaining audit readiness throughout the year
• Monitor evolving IT compliance requirements (e.g., NIS2) and proactively translate regulatory changes into structured internal tasks, policies, and controls
• Manage relationships with key IT vendors and assess their compliance impact

• 5+ years of experience in IT operations, compliance, or infrastructure management
• Demonstrated leadership experience, ideally with responsibility over IT teams or managers
• Strong knowledge of ISO standards, NIS Directive, access control models, and internal IT controls
• Hands-on experience designing or enforcing IT processes and compliance frameworks
• Experience managing tools like Jira & Confluence (Cloud)
• Familiarity with ITSM/ITIL practices and tools
• Excellent communication and stakeholder management skills paired with Strong analytical, process documentation, and problem-solving skills.
• Comfortable managing both the technical implementation and the human dynamics of enforcing structured processes in high-autonomy environments
• Relevant certifications (e.g. ISM, ITIL) are a strong plus
• Preferred: Comfortable querying and working with structured data (SQL, Qlik, etc.) for internal reporting and audits.
• Fluency in English, both spoken and written, is required

• Highly organized, structured thinker who thrives on process clarity.
• Proactive and assertive communicator — able to push for compliance while balancing operational flexibility.
• Comfortable with ambiguity and able to design scalable policies from scratch.
• Integrity-driven, trustworthy, and naturally confidential.
• Self-driven and goal-oriented, with the ability to independently define, prioritize, and execute projects and tasks based on high-level departmental objectives.
• Strong sense of ownership and accountability — comfortable driving cross-team initiatives from planning to enforcement without direct supervision over all contributors
• Able to handle sensitive cross-team escalations with professionalism.

• Strategic Impact – Play a key role in shaping IT operations and compliance strategy within a fast-growing telecom and messaging company.
• Cross-Functional Exposure – Collaborate directly with senior leadership, product, legal, and engineering teams on high-impact initiatives.
• Autonomy & Innovation – Thrive in a culture that values ownership, experimentation, and continuous improvement.
• Work-Life Flexibility – Benefit from flexible working arrangements that support both performance and personal balance.
• Career Growth – Gain access to professional development, expanding responsibilities, and opportunities to grow with the company.
• Competitive Compensation – Receive a competitive salary package aligned with your skills and the strategic nature of the role.

Intergo Telecom Ltd