Safer Gambling and AML Risk Analyst

• Conduct live chat interactions with players exhibiting behaviors or meeting criteria that indicate potential gambling-related harm or AML concerns. Provide support, gather relevant information, and evaluate their circumstances to determine appropriate actions.
• Initiate and manage phone calls with players when live chat interactions are not feasible, ensuring effective communication and addressing their concerns thoroughly and empathetically.
• Analyze and assess player accounts that trigger pre-established responsible gambling or AML thresholds. Evaluate behavioral patterns, financial activity, and affordability indicators to identify risks and implement necessary interventions.
• Perform open media searches to gather additional information about players being assessed. Utilize this information to enhance understanding of the player's situation and inform decisions.
• Ensure adherence to responsible gambling and AML policies by accurately documenting assessments and actions, maintaining thorough records, and escalating cases when necessary.
• Work closely with internal teams to share insights, develop strategies, and improve processes that promote safer gambling and regulatory compliance.
• Stay updated on the latest regulations, trends, and best practices in safer gambling and AML to effectively perform duties and contribute to team goals.

• A bachelor's degree in a relevant field.
• Prior experience in Responsible Gam-bling or AML/CFT is beneficial but not mandatory.
• Proficiency in the English language is a must, and any additional language will be considered a plus.
• Proficiency in Microsoft Office Applications, specifically, Excel, Word, and Outlook, as these tools are essential for day-to-day tasks.
• Attention to Detail - Working within the compliance department requires a meticulous approach to identifying critical details in player transactions and account activities, which significantly influence decisions and outcomes.
• Ability to Adapt and Multitask - You must be able to transition quickly between tasks, such as assessing a player for an AML reason and immediately pivoting to handle live chats with customers.
• Team Spirit - Each shift comprises 6-8 analysts, one senior analyst, and a shift supervisor. Collaboration and a positive team dynamic are key to maintaining productivity and effectiveness.
• Trustworthiness - We are looking for someone who demonstrates integrity, honesty, and reliability in handling sensitive information and making decisions.
• Able and willing to work on rotational shift-patterns to meet the demands of the business (4 days work & 2 off in rotation including weekends & public holidays).

• Attractive salary package.
• Annual incentive bonus.
• Monetary vouchers on Birthdays and other special occasions.
• Options to enrol in Company's medical insurance plan.
• Possibilities to enrol in Company's pension plan.
• Hybrid working options.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

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