Safer Gambling & AML Risk Analyst - Limassol

• Handle Live Interactions with Players: Conduct live chat interactions with players exhibiting behaviours or meeting criteria that indicate potential gambling-related harm or AML concerns. Provide support, gather relevant information, and evaluate their circumstances to determine appropriate actions.
• Initiate and manage phone calls with players when live chat interactions are not feasible, ensuring effective communication and addressing their concerns thoroughly and empathetically.
• Account Assessments: Analyze and assess player accounts that trigger pre-established responsible gambling or AML thresholds. Evaluate behavioural patterns, financial activity, and affordability indicators to identify risks and implement necessary interventions.
• Conduct Open Media Searches: Perform open media searches to gather additional information about players being assessed. Utilize this information to enhance understanding of the player’s situation and inform decisions.
• Support Compliance Efforts: Ensure adherence to responsible gambling and AML policies by accurately documenting assessments and actions, maintaining thorough records, and escalating cases when necessary.
• Collaborate with Teams: Work closely with internal teams to share insights, develop strategies, and improve processes that promote safer gambling and regulatory compliance.
• Continuous Learning: Stay updated on the latest regulations, trends, and best practices in safer gambling and AML to effectively perform duties and contribute to team goals.

• Proficiency in English - A good command of the English language, both written and verbal, is essential, as all our policies, procedures, and communications are conducted in English. Additional language will be considered a plus.
• Experience Not Required, but a Plus – While prior knowledge or experience in Responsible Gambling or AML/CFT is not mandatory, it will be considered an advantage. We provide a comprehensive training to ensure you have all the tools and knowledge needed to excel in this role.
• Ability to Work on Shifts: 4 days’ work & 2 off in rotation including weekends & public holidays. Working hours: 7am to 4pm during wintertime and 8am to 5pm during summertime.
• Proficiency in Microsoft Office Applications – Specifically, Excel, Word, and Outlook, as these tools are essential for day-to-day tasks.
• Attention to Detail – Working within the compliance department requires a meticulous approach to identifying critical details in player transactions and account activities, which significantly influence decisions and outcomes.
• Ability to Adapt and Multitask – You must be able to transition quickly between tasks, such as assessing a player for an AML reason and immediately pivoting to handle live chats with customers.
• Team Spirit – Each shift comprises 6-8 analysts, one senior analyst, and a shift supervisor. Collaboration and a positive team dynamic are key to maintaining productivity and effectiveness.
• Trustworthiness – We are looking for someone who demonstrates integrity, honesty, and reliability in handling sensitive information and making decisions.

• Excellent work environment
• Attractive salary package
• Monthly and Annual incentive Bonus
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enroll in Company's medical insurance plan
• Possibilities to enroll in Company's pension plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities
• Casual Dress Code
• A chance to advance professionally inside one of the world's largest iGaming organisations.

StaffMatters Recruitment