IT Service Desk Technician (graduate) (VAC-A2329)

• Serving as the first point of contact for IT support within the organisation
• Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks
• Provide 1st line support to all users across the organisation globally
• Installing, configuring, and maintaining software and hardware components of computer and network systems.
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Ensuring the security of client and server computers by installing and upgrading antivirus and security software.
• Supporting people whenever they encounter challenges with computers and network devices.
• Maintaining and updating technical documentation regularly.
• Testing new hardware and software before full-scale installation.
• Provide IT support on small projects and office/desk moves.
• Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets.

• Bachelor's degree in Computer Science or equivalent.
• Excellent written and verbal English communication skills
• Strong interpersonal skills and ability to interact favorably with a wide variety of people.
• Highly self-motivated with reasoning skills and willing to learn new technologies.
• Knowledge of Windows 10 and 11.
• Knowledge of Mac OS and Linux is a plus.
• Knowledge of O365.
• Knowledge of Antivirus Systems.
• Ability to quickly diagnose and fix problems.
• Ability to articulate and maintain attention to technical details.
• Ability to follow through and document issues as well as resolutions.
• Ability to replace hardware of Desktops and Laptops.
• Be able to work in a team-oriented, collaborative environment.
• Ability to work on an On-Call rota with the rest of the team.
• Located in Cyprus
• EU-citizenship

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