Customer Support Representative - Limassol, Cyprus

• Respond to customer inquiries via email, live chat, and phone.
• Deliver accurate information about company products, services, and procedures.
• Handle customer concerns and complaints calmly and professionally.
• Verify and process client KYC documentation.

• Troubleshoot and resolve customer issues quickly and efficiently.
• Escalate complex or unresolved matters to relevant teams.
• Follow up to ensure full resolution and customer satisfaction.

• Maintain accurate records of all customer interactions in CRM or ticketing systems.
• Contribute to internal knowledge bases and FAQs.
• Share customer feedback with teams to support continuous improvement.

• Stay updated on product features, service enhancements, and policy changes.
• Use product knowledge to proactively assist and guide customers.

• Build trust and long-term relationships with customers.
• Enhance customer loyalty through effective communication and support.
• Identify opportunities to retain customers by offering appropriate solutions.

• BA Degree in any discipline
• Minimum 1 year of relevant experience in customer support, ideally within the online or financial services industry.
• Excellent computer skills and ability to navigate multiple systems.
• Fluency in Greek and English (additional European languages are an advantage).
• Ability to work on public holidays (additional compensation provided).
• Already based in Cyprus

Emerald Zebra