REQ12446 Fitness Instructor (Open)POSITION SUMMARY:The Fitness Instructor delivers a quality customer service experience through conveying a positive, welcoming greeting to guests and visitors to the property designated by the Company in accordance with five star service standards.PRIMARY RESPONSIBILITIES:
Provides assistance on gym equipment usage, Fitness Training Programs and Fitness Assessments to spa members, hotel guests and any other guests
Ensures a high level of guest relations, service and communication by providing prompt and courteous service, anticipating guest needs and by establishing rapport with guests.
Perform personal training for guests and design customized fitness/ wellness program up to guests’ satisfactory results
Leads fitness/ wellness classes for members and guests of the property
Ensures that guests follow the rules and safety regulations stipulated by the Company and laws
Provides turn-around service for Gym facilities in accordance with established procedures and practices
Ensures that towels are distributed to guests and includes a good towel inventory
Assists guests and visitors with purchases from the Pool & Gym reception counter. This includes adhering to cash handling, bookings, opening and closing policies and procedures and ensuring charges are correctly administered to the guest account
Guides guests on the extra curricula activities provided e.g. camps / team building events/ Wellness Day program
Maintains the Pool & Fitness reception areas and equipment according to standards ensuring retail products are displayed appropriately and all racks and shelves are neat and orderly. This includes cleaning gym equipment, restocking, tidying, and clearing area of used towels and other waste
Updates bulletin boards and magazine stands throughout the resort to ensure they are current, accurate and available at all times
Provides a good pool maintenance ensuring that the correct amounts of chemical and cleanliness are delivered in accordance with company’s health and safety standards and reports any faults
Maintains refreshment counter in good condition and makes sure refreshment drinks or fruits are well replenished and organized.
Maintains daily spreadsheets of purchases and provides regular summary to the Supervisors while assisting with monthly stock takings
Prepares daily guests’ usage report and keeps good record
Liaises with other departments throughout hotel when necessary
Completes all daily administrative tasks including cleaning rosters and checklists
Ensures that confidentiality and/or discretion is maintained at all times regarding guests information and activities.
Adheres to all Company policies and procedures
Reports accidents, injuries, unsafe work conditions and / or security issues to supervisors
Performs other reasonable job duties as assigned by supervisors from time to time
Provides and assist first-aid or lifeguard assistance if needed
QUALIFICATIONS:Experience
Previous 5-star hotel service or relevant experience is preferred
Education
International Fitness Trainer Certification
First Aid and CPR Certification is an advantage
Skills / Competencies
Has a good knowledge of pool safety and hygiene standards
Competency with Microsoft office suite and software products
Knowledge of/interest in the sport, leisure and/or hotel industry would be highly advantageous
Ability to work on flexible shift including overnight weekends and holiday on rotation basis
Adopts and implements new approaches and practices to meet changing circumstances
Displays a high commitment to improving customer service, always strives to achieve customer satisfaction
Anticipates and assesses issues, risks or opportunities within the area of responsibility and applies and suggests effective, creative solutions
Excellent command of English and Greek
PERSONAL COMPETENCIES:
Achieves agreed objectives and accepts accountability for results
