Account Manager

• Be the primary point of contact, build and manage long term close relationships with a portfolio of allocated B2B clients.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Manage multiple B2B clients in a professional and organized manner.
• Complete regular client review e-meetings.
• Create and manage backlogs of client requirements.
• Take part in negotiating, creating, and executing joint marketing campaigns with the B2B client
• Work with B2B clients to compile data and insights on product performance, the effects of targeted campaigns and promotions etc.
• Up-sell the existing B2B clients for new products and premium offerings.
• Work with them to broaden the product footprint within their business.
• Liaise with the Product team as well as other internal departments to effectively respond to clients' inquiries and concerns, including Operations and CRM, and to communicate feedback on client requirements,
• Work towards achieving the individual targets and reaching the department KPIs
• Analyse B2B client services and traffic patterns to advice on customer growth
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to on board and integrate new clients and developing existing client relationships

• University/college education is preferred.
• A minimum of 1 year experience in Account Management or relevant position is required
• Exceptional verbal and written communication skills in English are required. Additional languages are a plus
• Excellent listening, negotiation, and presentation skills
• Experience working with CRM software (i.e., Asana) and MS Office (particularly MS Excel)
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Self-motivated and able to thrive in a results-driven environment
• Attention to detail and quality of work
• European citizenship

• Career development
• 21 days Paid Annual Leave
• Medical Health Insurance
• Complimentary lunch
• Team Building Activities
• Monetary voucher on Birthdays and additional occasions
• Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)
• Referral Bonus
• Paid Training
• Unlimited daily snacks and beverages
• Supportive and positive working environment

Golden Careers