Room Attendant
Melco Resorts & Entertainment
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
- Provides cleaning service and turndown in accordance with the established Standard Operational Standards (SOPs) to achieve set Minimum Standards
- Delivers special amenities and set up for guest rooms upon request (e.g. decorations on special occasions)
- Provides personalized service and prompt attention to guests from arrival through departure
- Creates request on guestroom maintenance problem and ensure that concern is rectified accordingly, and guests are not disturbed on the process
- Includes replenishment of Mini Bar
- Obtains guest preference to increase guest loyalty
- Ensures that guest complaints are handled politely, timely and efficiently adhering to the hotel’s policies and procedures
- Maintains knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly
- Reports any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner
- Participates actively in Health & Safety activities to ensure that workplace hazards are minimized, and the health and safety of all employees is valued
- Maintains the cleanliness of the heart-of-the-house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required
- Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors
- Handles Housekeeping equipment and machines with care
- Creates service orders necessary for any guest room facility that is defective, faulty and/or malfunctioning
- Handovers and reports all “found item/s” to the appropriate departments
- Performs any other duties as maybe assigned by supervisors
- High School graduate
- At least 1 year working experience in a similar position at a luxury Hotel preferably
- Strong sense of teamwork
- Attention to detail
- Displays high commitment to improving customer service, always strives to achieve Customer satisfaction
- Ability to move, lift of minimum 12 kg, carry, push, pull and place objects on a frequent basis without assistance
- Achieves agreed objectives and accepts accountability for results
- Ability to work night shifts, weekends and holidays on rotation basis
- Displays a high commitment to delivering results
- Leads others to achieve business objectives
- Communicates effectively
- Displays the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable