Onboarding Customer Experience and Optimization Lead - Nicosia
- Κύπρος
- Μόνιμη
- Πλήρης Απασχόληση
- Lead the optimization of the registration portal for intuitive user experiences.
- Translate business needs into wireframes, prototypes, and functional designs.
- Streamline integration of eKYC, screening, and payment solutions.
- Conduct user research, interviews, and usability testing to refine designs.
- Analyze data to identify pain points and improve user journeys.
- Use A/B testing and data insights to guide iterative improvements.
- Align objectives with IT, product, and compliance teams.
- Partner with vendors for seamless integrations and compliance adherence.
- Present design concepts, research insights, and updates to stakeholders.
- Stay updated on UX, eKYC, and onboarding trends and best practices.
- Identify and address user experience challenges proactively.
- Lead efforts to automate and enhance data-driven decision-making.
- Proven UX design experience in complex digital environments.
- Strong knowledge of eKYC, screening, and payment vendor ecosystems.
- Expertise in user-centered design, research, and usability testing.
- Demonstrated ability to manage and mentor UI/UX designers, researchers, and analysts.
- Experience building and scaling teams.
- Passion for solving user pain points through innovative design.
- Working days/Hours: 40 hours/week - Monday to Friday; Hybrid model - 3 days at the office.
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