IT Operations Officer
- Λεμεσός
- Μόνιμη
- Πλήρης Απασχόληση
- Manage and administer company IT infrastructure including hardware (laptops, printers, scanners) and software to ensure smooth daily operations.
- Set up, configure, and maintain user accounts, permissions, and access through Active Directory and Microsoft Tenants.
- Provide 1st level IT support for network issues, VPNs, phones, emails, and remote users.
- Administer and maintain Microsoft Azure, SharePoint, Fortinet firewall, time attendance and 3CX phone systems.
- Oversee server management, asset tracking, and procurement of IT equipment.
- Collaborate with external vendors and service providers to ensure service continuity.
- Support and participate in ongoing projects (software development) and participate in bug identification and resolution.
- Manage company's website, social media accounts and email communication channels via Mailchimp.
- Maintain IT quality documentation including checklists, certificates, and procedures.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience (3+ years) in IT administration.
- Strong knowledge of Microsoft Active Directory, Microsoft 365 tenant administration (including SharePoint and Azure).
- Experience with network administration and security, including VPNs, firewalls (Fortinet preferred), and remote access solutions.
- Familiar with VoIP systems administration (3CX or similar).
- Solid troubleshooting skills at 1st level IT support for hardware, software, and network issues.
- Experience managing IT vendors and coordinating external service providers.
- Basic knowledge of software development lifecycle (SDLC) and agile methodologies.
- Basic software development and scripting skills, preferably in Python, for automation, data processing, and system support.
- Familiarity with bug tracking tools (e.g., Gitlab, Jira, Slack) and user/role management in software platforms.
- Understanding of IT compliance and audit processes.
- Strong communication skills for daily coordination with internal teams, external vendors, and developers.
- Ability to manage multiple projects and tasks independently with a proactive approach.
- Good organizational skills and documentation maintenance.
- Knowledge of the maritime, shipping industry is a plus.
- Fluency in English.