Account Manager

• Strong knowledge of the financial markets and merchant payment processing.
• Ensuring excellent customer experience in all processes from onboarding to operations.
• Collaborate with marketing, and support teams to ensure a cohesive client experience and address client needs effectively.
• Provide Clients with the updates on the services provided by the company (changes in the existing payment channels or rates, new payment channels and services).
• Provide training and guides to the clients (product training, updates in the company services and tools).
• Monitor and report on client lifecycle metrics, providing insights and recommendations to Senior Management.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.

• 3+ years experience in Account Management or another relevant position is required.
• Experience in customer support, ideally, but not limited to the Payments, Banking or Corporate Services sectors.
• Customer service-oriented, professional, and resourceful.
• Proven ability to tactfully handle customer inquiries and negotiations.
• Excellent listening, negotiation, and presentation skills.
• Attention to detail and quality of work.
• Ability to work independently, and possess strong organizational, time management, and communication skills.
• Exceptional verbal and written communication skills in English are required; additional languages are a plus.
• Able to work freely in Cyprus (EU Status).

CareerFinders