Back Office Team Leader

• Overseeing the daily execution of tasks relating to deposits and withdrawals.
• Leading the risk assessment of all transactions related to deposits, withdrawals, and credits, to identify potential fraud and other related issues, and take all necessary actions.
• Resolving internal and external queries in a timely and professional manner.
• Preparing of various regulatory reports related to back-office/administration.
• Identifying and enhancing internal procedures, systems, and controls.
• Taking initiative, delegating effectively, and communicating clearly to meet the department's goals.
• In addition to the above duties, the team leader from time to time will be required to undertake additional or other duties.
• Providing leadership and guidance to the back-office team, ensuring smooth operations and adherence to company policies and procedures.
• Continuously assessing and streamlining back-office processes to enhance efficiency and accuracy.
• Training, mentoring, and motivating team members to optimize performance and foster a culture of excellence.
• Liaising with other departments to facilitate seamless cross-functional collaboration.
• Preparing regular reports on back-office performance metrics, including transaction volumes, error rates, and turnaround times.
• Addressing and resolving escalated issues and discrepancies in a timely and efficient manner.
• Leveraging technological tools and systems to automate routine tasks and enhance productivity within the back-office environment.
• Ensuring timely completion of back-office tasks.

• Bachelor's degree in Finance, Business Administration, or related field.
• Proven experience in back-office operations within the financial services industry.
• Strong leadership skills with the ability to inspire and motivate team members.
• Excellent analytical and problem-solving abilities.
• Thorough understanding of regulatory requirements and industry best practices.
• Effective communication skills, both verbal and written.
• Detail-oriented approach with a focus on accuracy and quality.

• Attractive remuneration package.
• Corporate fund scheme.
• Discretionary yearly bonus based on Company and personal performance.
• Discount benefit card.
• Yearly training budget.
• Up to 25 days holidays per year.

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