Operations Specialist (Back Office)

eToro

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Μόνιμη
Πλήρης Απασχόληση

Πριν 1 μήνα

Description:eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.We are constantly growing and are excited to share that we are looking for an Operations Specialist (Back Office) to join our team!Responsibilities:

Processing of clients cashouts - Approval, Preparation and Execution
Monitoring of clients cashouts and handling any issues
Monitoring & reconciling data between payment providers and internal systems
Handling communication with clients via tickets on any cashout issues / requests
Working in accordance with internal policies and procedures
Improving operational processes
Managing a good communication with other internal departments
Weekly and monthly reporting to Management

Requirements:

Experience in back office and CRM systems
Experience in wires / payments (Credit Cards / PayPal / Online Wires / Wallets) handling
Good knowledge of Excel and other Microsoft Office tools.
High level of English language
Capacity to work under pressure and with strict deadlines
Strong sense of professionalism, organizational and analytical skill
Self-learner and highly motivated individual
Excellent written and verbal communication skills
Relevant academic degree – Advantage
Statistical analyses experience - Advantage

eToro

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