Client Support Representative

• Provide high-quality and best-in-class service to clients via telephone calls, emails, and other channels.
• Consistently take initiative to resolve clients' queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients' needs, identify business opportunities and ways to provide best experience.
• Proactively liaise with various departments to assist in resolving clients' queries.
• Proactively learn about the financial markets, CFD industry, and trading platforms.
• Actively assist with proof reading and translation of content as required.

• Prior experience in Customer Service or Financial Institutions is preferred but not essential.
• Strong eagerness to learn about financial markets, including forex, global share indices, commodities, and cryptocurrencies.
• Fluency in verbal and written English is essential.
• Knowledge of Polish, Spanish and/or Portuguese will be considered an advantage.
• Enthusiasm for customer service and problem-solving.
• Excellent communication skills, both verbal and written.
• Strong sense of integrity.
• Willingness to commit to long-term career growth and professional development.
• Open-minded and cooperative personality.
• Critical thinking and problem-solving skills.
• Advanced MS Office skills.

• Attractive salary.
• Performance-related bonus.
• Private medical insurance.
• Fitness membership allowance.
• Be part of a dynamic and multi-cultural team.
• Career growth opportunities with global offices.

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